8.     Returns and Exchanges

8.1       You must inspect all Products delivered to you on receipt, but in any event within three days of delivery to you, as determined by package tracking.

8.2       You must within three days of delivery to you notify us of any defect, shortage or other shortcoming in the goods which shall otherwise be deemed to have been delivered in accordance with your order. You may be required to provide photographic evidence in order to help us assess the matter.

8.3       Following assessment, we will replace the goods if we agree to be defective or missing.

8.4      You may otherwise exchange the item for something else, subject to stock availability, or receive a full refund of the price paid (excluding delivery charges).

8.5       The refund can only be made to the Payment Method account used when paying for the order.

8.6      We will email you when the item has been received and will inform you when the credit has been processed. This timeframe aims to be within 14 days of receipt of the goods.

8.7       No refunds will be processed before goods have been delivered back to us and inspected.

8.8      Change of mind purchases are not refundable.

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 9.    Returns Procedure

9.1       When returning goods, include your order number, full name, and reason for return.

9.2       Please ensure the goods are packed securely, safely and in their original packaging to avoid damage in transit back to us.

9.3       We cannot accept an item for refund if it has been damaged in transit to us.

9.4       We advise you to utilise a delivery service which includes tracking of parcels.

9.5       Please email contact@magicalpotions.au for the return postal address providing photos of the goods to be returned.

9.6      Items damaged after receipt or non-defective used items will not be exchanged, nor will a refund be made.

9.7      If returning items in an order where the initial order qualified for a free gift but would not have done without the returned items, the free gift must be returned in an unused condition too. In such circumstances, any items returned without the qualifying gift will not be refunded.